Carl Ward is the Group Technology Officer for Accenture’s Global Health and Public Service business. He specializes in framing and architecting large-scale transformation programs for the public sector. Carl is responsible for the business and solution architecture for many of Accenture’s Public Service transformation opportunities, including work in Tax, Human Services, Health, Postal, Police, and Defence. Carl holds a first class BA (Physics and Theoretical Physics) and MA from Cambridge University, UK.
Digital Citizen Services
Carl is working with agencies on the next generation of digital citizen services. Citizen services are evolving to better support citizens through their lives. The next generation digital services will be based on guiding people through life events – understanding their specific circumstances to provide guidance on what services they are either obliged or eligible for – including non-government services. The experience will be through an AI-enhanced chat rather than forms. This will make services more accessible and understandable to the community.
Carl is working with Customs organizations across the region to digitize trade supply chains, facilitating trade and managing compliance. This includes developing a Blockchain enabled a regulatory network that links trade across jurisdictions and connects services. The digital trade framework seeks to create a government-sponsored service that promotes digital connectivity across the ecosystem.
Carl has worked with cities across Australia, Asia and the Middle East to develop smart city architectures that drive improvements in service to the community and save costs for the government authorities. This has included creating a platform of platforms model to connect vertically integrated smart city solutions – providing a model that enables new innovations across the ecosystem and insight to govern and operate the entire city.
Carl is working with police agencies to take advantage of digital technologies to improve public safety. This includes mobile technologies that support the police in the field with alerts, guides and insight; the use of video analytics and facial recognition to understand and manage threats; and the use of intelligence systems with social monitoring to address risks.